1. Eligibility for Returns

• Products are eligible for return within [ 15 days ] from the date of delivery.
• Items must be unused, unworn, and in their original condition with tags, labels, and packaging intact.
• Certain products may be non-returnable for hygiene or safety reasons (e.g., innerwear, customized items).

2. Return Process

1. Contact our customer support team at info@provrtechnology.com within the return period.
2. Provide order details and reason for return.
3. Once approved, we will arrange for a pickup or ask you to ship the item back.
4. After receiving and inspecting the item, we will notify you about the refund/exchange status.

3. Refunds

• Approved refunds will be processed to your original payment method within [5–10 business days].
• Shipping charges (if any) are non-refundable.
• In case of COD (Cash on Delivery) orders, refunds will be made to your bank account or wallet as per your preference.

4. Exchanges

• We offer exchanges for products of the same value, subject to availability.
• If the replacement product is not available, you may opt for a refund or store credit.

5. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• We will arrange a replacement or full refund at no additional cost to you.

6. Cancellations

• Orders can be cancelled before dispatch. Once shipped, our standard return policy will apply.

7. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

PROVR TECHNOLOGY PRIVATE LIMITED
📧 Email: info@provrtechnology.com
📞 Phone: +91 7042157893
🏢 Address: G-12, Patel Nagar III,
Ghaziabad, Uttar Pradesh, 201001, India