1. Return Eligibility

• Products can be returned within [ 15 days ] from the date of delivery.
• Items must be unused, unworn, and in their original packaging with all tags intact.
• Products that are damaged due to misuse, altered after delivery, or without original packaging will not be accepted.
• Certain categories (e.g., innerwear, hygiene products, customized or clearance items) may not be eligible for returns.

2. Return Process

1. Contact our customer support team at info@provrtechnology.com within the return period.
2. Provide your order number, product details, and reason for return.
3. Once your return request is approved, we will arrange a pickup or guide you on how to ship the product back.
4. After receiving and inspecting the product, we will confirm acceptance of the return.

3. Refunds/Exchanges

• For approved returns, you may choose a refund, exchange, or store credit.
• Refunds will be initiated to the original payment method within [5–10 business days] after the returned item is inspected.
• Shipping fees (if applicable) are usually non-refundable.
• Exchanges are subject to product availability.

4. Damaged or Wrong Items

• If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.
• We will arrange a replacement or provide a full refund at no extra cost.

5. Cancellations

• Orders can be cancelled before they are shipped.
• Once dispatched, our Return Policy will apply.

6. Contact Us

For any return-related queries, please reach out to us:

PROVR TECHNOLOGY PRIVATE LIMITED
📧 Email: info@provrtechnology.com
📞 Phone: +91 7042157893
🏢 Address: G-12, Patel Nagar III,
Ghaziabad, Uttar Pradesh, 201001, India